Last updated: [DATE]
This policy explains refunds and cancellations for evaluations purchased on [WEBSITE URL], operated by [LEGAL ENTITY NAME]. [REVIEW AND FINALISE THE TERMS BELOW WITH THE BUSINESS OWNER.]
Each purchase pays for a single automated feedback report that is delivered digitally, usually within moments of submission.
If a payment succeeds but a report is not generated due to a technical fault on our side, you are entitled to either a re-run of the evaluation at no extra cost or a full refund of that payment. Contact us with your payment reference.
Because feedback is delivered digitally and immediately, a report that has been successfully generated and shown to you is generally [NON-REFUNDABLE / REFUNDABLE UNDER X CONDITIONS].
Duplicate charges or accidental payments are refunded in full on request.
Email [SUPPORT EMAIL] with your payment reference (Razorpay payment ID) and a short description. We aim to respond within [N] business days. Approved refunds are returned to the original payment method; banks typically take [5–7] business days to reflect them.
Refund questions: [SUPPORT EMAIL] · Contact page.